This article first appeared in the Teaching Professor on March 29, 2016. © Magna Publications. All rights reserved.
After teaching statistics classes for more than 25 years and seeing so many students struggling to be successful, I became increasingly frustrated by the fact that no matter how much I believed myself to be approachable, available, and willing to help students outside of class, very few took advantage of the opportunity. I began to wonder not only what barriers existed between me and my students but also how to investigate those barriers and seek solutions.
Students are often reluctant to seek academic help from their instructors, despite the fact that many of them could benefit from the help. Teachers are being encouraged to develop supportive relationships with students, and most are willing to do so. In the case of students seeking help, what we need is clear information about those teacher